Customer Support
Once companies have decided to implement Mercrius applications, it is crucial to have a responsive and experienced support team to help them execute and to keep their systems running smoothly. US based customer support professionals are focused on quick issue resolution and uninterrupted service so Mercrius customers can service their constituents better.
Crosslink Customer Support provides the resources, tools and expertise you need to make the most out of your investment in Mercrius and support your business at optimal levels. The following features are provided within Crosslink Customer Support:
Phone and e-mail access
8am – 8 pm Monday – Friday support availability
24 x7 critical system down support
Remote access diagnostics
Established incident response times based upon severity
Major and minor release upgrades
Product documentation
Incident creation and tracking
